The Comfortable Hotel Experience

Expectations are Rising Today's hotel guests are spoiled: They expect oneclick orders from Amazon, personalized recommendations from Netflix, and seamless experiences from Uber. Hotels must keep up. The Customer Journey Before Arrival Modern hotels begin the experience long before checkin: Personalized booking confirmation Digital concierge services Upselling opportunities Precheckin The Checkin The classic checkin with queues and paperwork? Obsolete. Mobile checkin Digital room keys (on the smartphone) Kiosk terminals for selfservice Express checkin for regular guests During the Stay In the room and in the hotel: Smart Room Controls (lighting, temperature, TV) InApp Services (room service, housekeeping) Chatbots for frequently asked questions Personalized recommendations The Checkout Seam