AI Phone Assistant at Deep Impact: First Steps to AI First, incl. Business Case

The Business Case: Why We Implemented AI Telephony The answer was clear: We wanted to be available 24/7 without someone constantly sitting by the phone. The Planned ROI: Reduction of unanswered calls by 70% Time savings for reception of approx. 10 hours per week Improved customer satisfaction through quick initial response Automated documentation (call summaries) Implementation: From Concept to GoLive Phase 1: Selection and Configuration 1. Recordings of our bestpractice conversations for training 2. Configuring AI agents for frequently asked questions 3. Integration with Slack for live notifications 4. Defining fallback scenarios Phase 2: Pilot Phase and Improvements What we improved: Training with local accents and speech patterns Incorporated incorrect detections as training feedback Se